Product organization and technology leadership.

Director, Digital Products & Engineering

Leading product owners, UX designers, engineers, vendors, and offshore partners across B2B and B2C platforms, customer journeys, analytics tooling, CRM and data integrations, and AI-assisted digital products.

• Rebuilt product and delivery practices around clearer ownership, roadmap governance, sprint execution, backlog quality, acceptance criteria, QA, and release readiness.
• Built an AI-ready analytics and reporting platform that turns fragmented marketing, web, store, style, and reference data into governed reporting and feature-level KPIs.
• Manage more than $3M across digital platform, marketing, and technology initiatives, using customer behavior and KPI data to guide investment and roadmap decisions.
• Led B2B portal, Salesforce API, HubSpot, and customer-journey improvements that connect digital execution to retailer and consumer outcomes.

Senior Manager in Connected Car Product & Engineering

Led product, engineering, quality, technical support, and operations teams supporting customer-facing connected vehicle platforms, mobile app capabilities, backend services, and data-driven experiences.

• Defined the strategy, architecture, requirements, partner coordination, and launch approach for EV Charging & Payments, available to 200K+ mobile app users and adopted by 10,000+ users in its first 60 days.
• Scaled and coached a 10+ member cross-functional team while managing more than $3M across in-house, offshore, and partner resources.
• Turned regional market needs, customer feedback, legal requirements, and business goals into greenfield initiatives across telematics, data services, compliance, and connected vehicle experiences.
• Reduced operational costs by over 50% and led migration of 400,000+ vehicles from legacy to new mobile network operators.

Manager of Connected Car Technology

Built local product, support, quality, and technical capabilities for connected vehicle services across the US and Canada while improving coordination with global engineering teams.

• Built the US Connected Car team as a local extension of global incident, support, and quality teams, scaling to six full-time employees.
• Created and led the first US mobile app product and engineering teams, managing offshore developers and delivering features within a global code base.
• Reduced customer-facing mobile app defects by 90% and support cases by 75% through stronger release readiness, testing, root-cause analysis, and escalation processes.
• Developed customer self-help, training, and support-readiness programs that reduced call volumes and improved troubleshooting consistency.

Director of SaaS Implementation & Support

Led implementation, technical operations, sales engineering, and support for secure SaaS products serving regulated healthcare, insurance, financial-services, and enterprise customers.

• Scaled technical operations and support across infrastructure, implementation, presales, and customer service while improving onboarding and escalation processes.
• Built a co-located virtualization, monitoring, and disaster-recovery foundation using Hyper-V, NetApp, and open-source tools.
• Reduced mid-sized deal close time by 50% and increased large-deal profitability by 25% through enterprise support agreements.
• Established the department as a corporate revenue driver through professional services and high-value SLAs.

Business Development Representative

Combined technical discovery, solution design, and business development for organizations investing in servers, networking, virtualization, and managed support.

• Retained 85% of the existing customer base through technical consulting and customer relationship management.
• Developed proposals and coordinated hardware, software, and vendor solutions for new and existing customers.

Co-Founder, Owner

Co-founded a telecom company offering Linux-based VoIP PBX systems, SIP and co-location services, implementation, consulting, and customer support.

• Built a recurring-revenue business while owning sales, marketing, vendor relationships, implementation, support, and programming.
• Produced specifications and managed development of a proprietary drag-and-drop configuration interface for the company's phone systems.
• Delivered long-term consulting engagements spanning helpdesk operations, infrastructure, office build-outs, and data-center support.